We guarantee next-morning delivery on orders recieved before noon,
Monday to Friday. Orders recieved after noon on any day will be shipped
the following day, except at weekends, when they will be shipped on
Monday to arrive Tuesday AM. This is subject to satisfactory payment
being recieved with orders. Orders for the continent will arrive the
following afternoon from reciept of order. (Subject to couriers)
We guarantee that all our fish will be delivered alive and well. Our
stocks are mostly home-bred and due to this are less stressed than imported
fish.
In the case of live-bearing molly, platty, swordtail and guppy females,
we take every precaution to separate the males before maturity, therefore
we guarantee that all females will not be pregnant when you recieve
them.
We take all possible precautions with our stock and all are wormed
well before dispatch. The water they travel in is treated with medication
to calm the fish during transit.
In the unlikely event of you recieving a fish that is unwell, we will
replace it, free of charge on return of the fish. We will also refund
the cost of the return postage. This is subject to the following criteria:
- You contact us immediately on reciept of the stock, quoting the
shipping reference;
- The fish is returned in the same packaging and the same water;
- Our returns policy is adhered to.
None of our fish will be carrying any disease. All the fish are kept
in optimum conditions and UVC treated water, which is very effective
at removing any pathegens that cause disease, therefore we guarantee
that the fish are disease free.